Important Information regarding COVID-19


                                                                   

CEO Update 6/1/2020
Our credit union lobbies are open for business.  The lobbies will be closing 30 minutes early to allow for  a daily deep cleaning.  Drive- Ups will remain open regular business hours.  For the safety and security of our employees and members, we are requiring all of our employees to wear a face covering (when not behind a sneeze guard) in response to Governor DeWine's Responsible Restart Ohio Plan.  We respectfully ask that our members wear facial coverings when visiting the open lobby.  Please be prepared to present your ID upon request.   

Updated business hours:
Bridge St Lobby Hours:  9:00 am - 4:30 pm  Monday - Thursday        Friday  9:00 am - 5:30 pm 
Bridge St Drive - Up Hours:  9:00 am - 5:00 pm Monday - Thursday    Friday 9:00 am - 6:00 pm

VA Campus Lobby Hours:  8:00 am - 4:00 pm           Monday - Friday
VA Campus Drive-UP Hours: 8:00 am - 4:30 pm        Monday - Friday

At-Risk Population -  We have designated Monday-Thursday 9:00 am - 10:00 am to serve those members most vulnerable to COVID-19.  Our goal is to allow our most vulnerable members time to conduct their financial transactions while lobby traffic is limited.  

CEO Update 5/8/2020

The Bridge St lobby will be opening Tuesday, May 12, 2020 @ 9:00 am.  For the safety and security of our employees and members, we are requiring all of our employees to wear a face covering (when not behind a sneeze guard) in response to Governor DeWine's Responsible Restart Ohio Plan.  We respectfully ask that our members wear facial coverings when visiting the open lobby.  Please be prepared to present your ID upon request. 

At-Risk Population -  We have designated Monday-Thursday 9:00 am - 10:00 am to serve those members most vulnerable to COVID-19.  Our goal is to allow our most vulnerable members time to conduct their financial transactions while lobby traffic is limited.  

Social distancing measures recommended by public health officials have been implemented.   
 1.  Clear markings on the lobby floor six feet apart 
 2.  Sneeze guards at each teller station and office desks
 3.  Building occupancy limits 
 4.  Lobby Seating 6 feet apart

Our staff will be cleaning frequently during business hours. In order for thorough cleaning the Bridge St. lobby will close @ 4:30 M-Th, 5:30 pm - Friday, 12:30 pm - Saturday.  All drive-ups will operate under regular business hours. 

We encourage members to use the hand-sanitizer provided at each teller station.  

At this time we anticipate opening the VA Campus branch lobby on Monday, June 1, 2020.

We are looking forward to being able to serve you again the old fashioned way face-to-face.  If you have any questions or concerns please don't hesitate to contact me at lroberts@chivaho.com.
   
          
           
Member Financial Relief Programs - The Help you Need, when you need it
We are offering temporary financial relief programs to help members offset the economic impact of COVID-19.  The programs are subject to change and certain eligibility requirements may apply.  Contact the credit union for complete details.

Temporary unemployment loans are available at 1% APR.  Borrow up to $5,000 for 12 months for short-term living expenses, (restrictions apply, based on credit qualification).
*Pass A Payment on your existing loan for the month of April or May.  Click on the link to access the
  pass a pay form

*Pass A Payment on your Visa Platinum credit card for the month of May or June.

CEO Update 4/3/2020

 
CEO Update 3/19/2020

As we face the current coronavirus situation, our top priority at Chivaho Credit Union is to balance the safety and health of our staff, members and guests with our obligation to provide members access to financial services.  We are closely monitoring the COVID-19 situation and taking guidance and recommendations from national, state and local health agencies.  

Putting People and Community First
At this time both of our locations are open for business as usual.  We have implemented the following precautionary steps to minimize the possibility of spreading the virus in the communities we serve.  We are striving to provide members as much peace of mind as possible while conducting financial transactions.